CRYSTALÉ can only accept returns for items purchased through www.crystale.org If you purchased our products from a third-party retailer or a marketplace, please contact the retailer or the marketplace support directly.

If you would like to return the items, please return them in their original packaging, unopened and unused (due to hygiene and safety reasons, we are unable to accept returns or exchanges if the product packaging has been opened or tampered with), within 30 days of the delivery date. We will issue a refund to your original method of payment. 

Please note that original shipping charges are not refunded and that some products on sale may not be refundable with prior notice.

1. Received a defective item or a product you did not order?

If you have received a wrong or defective item, please contact our email (reception@crystale.org) as soon as possible. We will investigate on the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.

*Please note that you are responsible for shipping costs and the safe return of merchandise, but you can select the carrier that works best for you. The return label will not be provided.

*Please note that partial order cancellations are not available.

*All return refunds are processed within approximately 7-10 days upon arrival at our distribution center.

*Please note that our return policy may change at any time without notification.